Refunds

Refunds and replacements - 90 day peace of mind

Happy kid giving thumbs up

We love happy kids and their adults. So if our products have made you unhappy or unsatisfied, we'd like to rectify the problems. Here are the guidelines we apply for refunds and replacements.

Our (Incredible Inventors Pty Ltd t/as Incredible Kids Activities ABN 30 613 880 292) refunds and replacements policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund except for faulty products under warranty or a breach of the Australian Consumer Law.

 

RETURN FOR A REFUND

If you have changed your mind about a purchase, to be eligible to return an item for a refund for what you paid for that item or a store credit if you prefer, the item needs to be returned to us within 90 days of purchase in the same condition that you received it and you will need to provide proof of purchase such as the order confirmation email. Notify us of your change of mind by emailing hello@incrediblekidsactivities.com.au and post your item to Incredible Inventors, Suite 2, 103 Flora Terrace, North Beach, Western Australia AU 6020. You will be responsible for the packaging and shipping for returning the item.

If your product is faulty or defective and you would like a refund (rather than a replacement), contact us by emailing the details to hello@incrediblekidsactivities.com.au and after confirming proof of purchase we'll ask you to either return the item at our expense or dispose of it. Items are to be posted to Incredible Inventors, Suite 2, 103 Flora Terrace, North Beach, Western Australia AU 6020. If the product is faulty or defective, we will pay the shipping costs.

Once the return is received and inspected by us, we will notify you that we have received your returned item, and if the conditions described above are met then we will approve your choice of a refund or store credit. A refund will be processed by crediting your original method of payment.

 

RETURN FOR A REPLACEMENT

We may opt to replace an item with the same or similar item when (a) there is a problem caused by our error, such as an incorrect item shipped, or (b) the item arrives significantly damaged, defective or functionally incomplete, or (c) where an item is lost in transit sent by us to you. You can submit a claim for a replacement by emailing hello@incrediblekidsactivities.com or contacting us by telephone, post or the website contact form. Assessment of your claim will commence within 2 working days from when we receive your request. If approved, a replacement will be issued by us and shipping to the original destination within Australia will be payable by us.

If you're not sure about refunds and replacements, contact us to discuss your situation, we're happy to help.